I agree that is has been longer than 5 days

We apologize for any inconvenience caused by the delay in receiving your order. It's not uncommon for tracking information to be inaccurate, especially in cases where automated scanning is involved. Typically, items are delivered later than initially indicated, though please note that some days may not be included in the standard delivery schedule. If your order still hasn't arrived within 5 days of its reported delivery date, please reach out to us for further assistance.

I agree the package has been shipped more than 5 days ago.

It's unfortunate to hear that your order has not been delivered yet. We can only take action with the carrier 5 days after the package has been dispatched by us.